TorqueWhat 2,847 Brake Jobs Taught Us About Trust.
Every question you're too nervous to ask — answered by the customers who already did. Real names, real vehicles, real outcomes.
“I got three quotes. Two shops wanted to replace the whole caliper assembly. Torque found a stuck slide pin — forty-dollar fix. They could have charged me four hundred and I'd never have known.”
Rachel M.
2019 Honda CR-V
Jobs Completed
since 2019
Average Rating
across 612 reviews
Return Customers
come back within a year
Comeback Rate
same issue returns
“How do I know I'm not being overcharged?”
We let the customers answer this one. These aren't cherry-picked — they're the reviews that mention pricing, quotes, and itemized invoices.
“I asked them to walk me through the invoice line by line. They did it standing next to the car, showed me the old part, explained what it cost wholesale versus what they charged. Nobody has ever done that.”
Marcus T.
2017 F-150 XLT
“Brought in a quote from the dealership. They beat it by $220 and used the same OEM parts. When I asked how, they said the dealer charges labor at $175/hr and they charge $95. That's it. No mystery.”
Diane K.
2021 Toyota Camry
“They gave me a written estimate before touching anything. Final bill was eleven dollars over the estimate because a bolt stripped on removal and they needed a new one. They called me first. Eleven dollars.”
James O.
2015 Chevy Silverado
“I'm a single mom and I was terrified of getting taken advantage of. The owner showed me three different repair options — fix it now, fix it in six months, or monitor it. He told me which one he'd pick for his own wife's car.”
Sandra P.
2018 Dodge Grand Caravan
“Took my truck in for a noise I'd been ignoring. They found the actual cause in 20 minutes — a loose heat shield. Charged me $35 to tighten it. The dealership wanted $400 to 'diagnose and address' the same rattle.”
Kevin R.
2016 Ram 1500
“I specifically asked if I needed new brake pads. They measured them in front of me — 6mm remaining, said I had at least 18 months. Turned down the sale. That's why I've come back four times.”
Priya N.
2020 Honda Accord
94% of customers say Torque's final bill matched or came in under the written estimate.
“What if the noise comes back?”
Every shop says they stand behind their work. These customers tested that claim. Here's what actually happened.
24-Month / 24,000-Mile Warranty
All parts and labor covered. No fine print. If it fails, they fix it — same technician, same bay.
“I've been coming here for seven years and three different vehicles. Not once has a repair come back to haunt me. And the one time something did — a sensor I thought they might have disturbed — they diagnosed it for free and it wasn't even their fault. They still spent forty-five minutes on it.”
Carol B.
2022 Toyota RAV4 · Customer since 2018
“Transmission flush in March. By August it was slipping again. I called, half-expecting a fight. They said bring it in tomorrow. No charge, no argument. They found a solenoid they missed and fixed it same day.”
Returned 5 months after original repair — zero charge
Brian L.
2014 Ford Explorer
“Wheel bearing replaced in June. Started humming again in October. They replaced it again, gave me a 24-month warranty card this time, and apologized for the inconvenience. That's it. That's the whole story.”
Second bearing under warranty — no cost, no hassle
Angela F.
2019 Subaru Outback
“I called nervous about a noise that started two weeks after they replaced my struts. The owner picked up personally. He said, 'That shouldn't be happening — come in first thing Monday, we'll make it right.' And they did.”
Loose strut mount found and corrected at no charge
Tomás V.
2016 VW Jetta
“Most shops would have found a reason to charge me. Torque found a reason not to. That's the difference. They have my business for as long as I own a car.”
Follow-up visit 8 months post-repair
Lisa H.
2020 Mazda CX-5
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Select your make and model to filter 2,847 reviews down to customers who drove in with the same vehicle — and the same concerns — you have right now.
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“They diagnosed my P0420 in 45 minutes and told me it was the downstream O2 sensor, not the catalytic converter. Saved me $1,200.”
David M.
2017 Toyota Camry
O2 Sensor / Emissions
“The transmission on my Accord started slipping at 180k miles. They rebuilt it instead of replacing it — $800 vs $3,400. Still running perfectly two years later.”
Michelle W.
2014 Honda Accord
Transmission Rebuild
“Diagnosed a misfire that two Ford dealers couldn't find in three visits. Turned out to be a cracked intake manifold. Fixed in one day.”
Robert J.
2019 Ford F-150
Misfire Diagnosis
“They specialize in Subaru head gaskets. Did mine in two days, pressure-tested it, and it's been leak-free for 30,000 miles.”
Amy C.
2012 Subaru Outback
Head Gasket
“The GM dealer wanted $4,200 for a new transfer case. Torque rebuilt mine for $1,100. That was 40,000 miles ago.”
George T.
2015 Chevy Silverado
Transfer Case Rebuild
“My Tacoma had a death wobble above 65mph. Three shops gave up. Torque found a worn track bar bushing in 30 minutes.”
Carlos R.
2008 Toyota Tacoma
Steering / Suspension
“Brake job on my Pilot. They used Honda OEM pads, not aftermarket. Told me why. The difference in pedal feel was immediate.”
Nancy K.
2020 Honda Pilot
Brake Service
“They've serviced all three of my fleet vans. Scheduling is easy, turnaround is same-day for most jobs, and they keep records I can export.”
Derek S.
2021 Ford Transit 250
Fleet Maintenance
“Do you work on European cars?”
The question behind the question is: do you have the diagnostic equipment, the training, and the experience to not make it worse? These customers found out.
“My BMW dealer quoted $2,800 for a VANOS repair. Torque did it for $950 with OEM-spec parts and a two-year warranty. The car drives exactly as it did when new.”
Stefan K.
2015 BMW 335i
“Audi DSG service — the dealer wanted $600 and a week's wait. Torque charged $320, had it done by noon, and explained every step of the adaptive reset process.”
Ingrid L.
2018 Audi A4
“My E-Class had an airmatic suspension fault. The dealer's diagnostic alone was $450. Torque diagnosed it in 30 minutes with their STAR system — bad air strut compressor relay, $85 part.”
Patricia M.
2016 Mercedes E350
“They have VCDS for VW/Audi work. The dealer doesn't like that they can do everything the dealer can, for half the price. I don't care what the dealer likes.”
Henrik B.
2019 VW Golf GTI
“Volvo timing belt and water pump — a job most shops won't touch. Torque quoted me accurately, finished on schedule, and sent photos of the old belt showing the wear.”
Astrid N.
2013 Volvo XC90
“They work on 911s. Not many independent shops will. They used Porsche-spec oil, torqued everything to spec, and reset the service indicator correctly. No drama.”
Oliver F.
2017 Porsche 911 Carrera
OEM-Level Diagnostics
ISTA, VCDS, Star, VIDA
Factory Spec Parts
OEM or OEM-equivalent only
European Certified
3 ASE-certified technicians
Dealer-Level Tools
Every make, every system
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